Question 1

How do I request a quote from LinQu?

Accepted Answer

You can request a quote by filling out the contact form on this page, sending us an email at service@linqubox.com, or starting a WhatsApp chat. Please include your product type, estimated quantity, application scenario and any customization requirements. Our team will respond within 24 hours with a detailed quotation.

Question 2

What is the minimum order quantity (MOQ)?

Accepted Answer

Our standard MOQ is 1 unit for sample orders and 5 units for bulk orders. We welcome sample orders so you can evaluate the product quality before committing to larger quantities. Custom configurations may have different MOQ requirements depending on complexity.

Question 3

How long does OEM/ODM customization take?

Accepted Answer

Standard orders are typically produced within 15-30 days. OEM customization (logo, color, branding) adds 5-7 days. ODM projects with custom software or hardware modifications take 30-60 days depending on scope. Our project manager will provide an exact timeline after reviewing your requirements.

Question 4

What payment methods do you accept?

Accepted Answer

We accept T/T (telegraphic transfer) bank payments and support Alibaba Trade Assurance for secure transactions. For sample orders, we can also accommodate flexible payment arrangements. Typical terms are 30% deposit with 70% balance before shipment.

Question 5

Can LinQu ship smart lockers internationally?

Accepted Answer

Yes, we ship worldwide. LinQu smart lockers have been successfully deployed in Malaysia, Singapore, Hong Kong, Kenya, and across Europe. We handle full export logistics including packaging, customs documentation, and can arrange door-to-door delivery via sea or air freight. Our team will recommend the most cost-effective shipping method based on your location and order size.

Question 6

Do you provide after-sales support and warranty?

Accepted Answer

Yes, all LinQu products come with a 1-year warranty covering hardware defects with free replacement parts. We provide lifetime technical support including remote diagnostics, software updates, and online troubleshooting guidance. Our technical team is available via WhatsApp, email, and video call for any issues.

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